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We will not be discussing the methods of adding an order to the WhatsApp button here, but the outcome. You must be wondering why let customers order on WhatsApp when they can order on your website directly. Well, the simple answer is the ease for your customers.
When this feature is enabled on your website through a plugin instead of a manual method, the benefits are multiplied. It not only amplifies your conversion rates but also builds the trust you are striving to build with your audience.
Here in this blog, we will explore the prominent and not-to-miss benefits of enabling placing order on the WhatsApp feature in your store through a plugin.
So, let’s start!
Top 10 Benefits Of WhatsApp Orders In WooCommerce
We will not be discussing the methods of adding an order to the WhatsApp button here, but the outcome.
Here are the top 10 benefits of receiving customer orders through WhatsApp, where the feature is integrated using a WooCommerce plugin.
1. Faster and Easier Checkout
Customers do not want to spend a lot of their precious time ordering the products by filling out the checkout forms. Although you can customize the checkout process, it still haunts the users, and they look for faster and easier checkout.
An order on WhatsApp plugin solves this problem by allowing customers to place their order with a single click. They simply tap “Order via WhatsApp,” and all the relevant product and customer details are sent directly to your WhatsApp.
Benefits
- Reduces checkout abandonment.
- Speeds up the buying process.
- Improves customer satisfaction with a hassle-free experience.
2. Real-Time Communication
Instant communication is everything that the customer wants. Customers ordering through your store feel less connected because the medium of communication is not efficient. They have to communicate through email or through web forms available for customer support. But placing an order on WhatsApp gives your customers the chance to communicate in real time.
When you receive orders using the WhatsApp WooCommerce plugin, you can interact with customers in real-time, making the buying process more personal and engaging.
Why does it matter?
- Customers get instant replies about availability, pricing, or shipping.
- Store owners can resolve doubts and close sales faster.
- Builds trust with direct, two-way communication.
3. Better Order Accuracy
The most prominent reason why choosing a plugin to let customers place orders on WhatsApp is ideal compared to the manual method is the possibility of mistakes. In the manual method, the customer may mistype the product name, ID, quantities, and other relevant information. A WooCommerce send order to WhatsApp plugin eliminates this risk by automatically generating structured order messages.
Advantages
- Order details are pulled directly from the cart or product page.
- Minimizes errors in customer or product information.
- Saves time for both customers and store owners.
4. Increased Conversions
The intent and confidence to buy are everything to encourage a customer to place their orders. You can boost your conversions by offering your customers the opportunity to receive their orders through WhatsApp using a WooCommerce plugin. This makes the customer feel confident through instant communications.
How does it help?
- Shortens the customer decision-making cycle.
- Encourages hesitant buyers to complete their purchase.
- Creates a familiar and friendly environment for online shopping.
5. Stronger Customer Relationships
WhatsApp is a trusted space for almost everyone today, and they go through it more than once a day. When you offer them to order their desired products on your site through WhatsApp, they feel connected and tend to build stronger and healthier relationships.
This means every interaction is not just a transaction but also an opportunity to build a long-term relationship.
Benefits
- Personalized conversations improve customer loyalty.
- Customers feel more connected to your brand.
- It's easier to upsell or cross-sell through WhatsApp conversations.
6. Simplified Order Management
All the details of the orders placed via WhatsApp are smoothly integrated into the WooCommerce dashboard, which is missing in the manual method. You do not have to go places to gather a customer’s orders data to process the orders. This way, you can track the orders and fulfill them on time without making your customers wait for too long.
Key Points
- Orders are automatically recorded in WooCommerce.
- Easier to manage inventory and reporting.
- Reduces the chance of missed or misplaced orders.
7. Multi-Agent Support
Another benefit of adding the order on the WhatsApp button with a plugin is that it allows you to add multiple WhatsApp numbers. This gives the customers more than one option to place their order on WhatsApp, as well as for you as well. For every department you can assign a different number to make orders more manageable.
Why is this useful?
- Directs customers to the right team instantly.
- Improves efficiency by reducing communication delays.
- Ensures smooth order processing and better customer service.
8. Automated Updates and Notifications
Another powerful benefit of the order on the WhatsApp solution is the ability to notify customers about their order status. Instead of checking emails, customers receive updates instantly on WhatsApp. The customer do not have to keep checking their email for order updates.
Possible notifications include
- Order confirmation.
- Payment received.
- Order shipped with tracking link.
- Delivery updates.
Advantages
- Improves transparency.
- Reduces customer anxiety about their orders.
- Minimizes support requests related to order tracking.
9. Enhanced Marketing Opportunities
It is not just a one-time interaction with the customers placing orders through WhatsApp. You can use it as a marketing strategy in the future. Whether you want to share the upcoming events about your products or any other promotional opportunity, the order on WhatsApp feature can help.
How does it add value?
- Encourages repeat purchases.
- Promotes seasonal deals and new product launches.
- Builds a loyal customer base.
10. Scalability for Growing Stores
For growing stores, choosing a manual method to let the customer order on WhatsApp is not wise. But a plugin offers store owners carefree management of the customer orders received through WhatsApp, irrespective of the store's growth.
Benefits
- Works for small stores and scales for larger operations.
- Reduces workload with automation.
- Keeps processes organized even during sales peaks.
Note: Go through the detailed plugin guide for better understanding.
Ready to Add the “Order on WhatsApp” Feature to Your WooCommerce Store?
The benefits of letting the customers place their orders on WhatsApp must be convincing for you at this point. To make it more promising, you do not need to do a lot to get these benefits when you have a dedicated “Order on WhatsApp” plugin.
So, get the plugin installed, and give your customers the ease of shopping they crave, and smoothly see your sales scale hike up.