How to Order On WhatsApp For WooCommerce: A Complete Guide

Do you have any quick and convenient methods for your customers to place their orders? If not, then you need to integrate the order on the WhatsApp feature for your WooCommerce store.

Placing an order on the WhatsApp button can bring a lot of benefits, and among so many benefits, customer satisfaction and ease are the most prominent. 

Letting the customer order on WhatsApp can offer benefits like

1. Higher conversion rates with lower cart abandonment rates
2. Quicker buying process for the customer
3. Builds customer trust
4. Pre- and post-purchase communication
5. Customer support 
6. Customer feedback channel

These benefits keep growing only if the feature is added the right way. 

By the right way, we mean how conveniently the user is able to place the order on WhatsApp. So, here are the methods and the verdict on which is the convenient one. 

Top 2 Methods to Enable Order On WhatsApp For WooCommerce 

The two methods for letting your customers order through WhatsApp are discussed below. 

Choose the method you prefer after analyzing the benefits and limitations each comes with. 

Method 1: The Manual Approach

Not a highly recommended method, but it's best to know when you want manual implementation of the order on the WhatsApp feature. All you have to do is go to your product page, or the page where you want to display the order on WhatsApp button, and place your WhatsApp number. A clear CTA along with the WhatsApp number will make ordering or inquiring on WhatsApp possible.

How it works:

1. Customer finds a product: A customer browses your WooCommerce store and finds an item they wish to purchase.
2. Customer initiates contact: They manually copy your WhatsApp number or click a link to initiate a conversation.
3. Order details are shared: The customer then manually types out their order details, including the product name, quantity, shipping address, and their contact information.
4. You respond manually: You, the store owner, must then manually confirm the order, calculate the total cost, and share payment details and a payment link. You must also manually create an order in your WooCommerce dashboard to manage it.

Limitations:

1. Time-consuming: This process is incredibly inefficient for both you and your customer. It requires a lot of back-and-forth communication.
2. Prone to errors: Manual entry of order details can easily lead to mistakes in product names, quantities, or shipping addresses.
3. Difficult to manage: Orders are not automatically tracked in your WooCommerce system, making inventory management, order fulfillment, and reporting a significant challenge.

This method quickly becomes unmanageable as your order volume grows, highlighting the critical need for an automated, plugin-based solution.

Method 2: Using a WooCommerce WhatsApp Order Plugin

The easiest and most efficient way to integrate WhatsApp is by using the Order on WhatsApp WooCommerce plugin. This plugin enables your customers to order by sharing their cart or order link directly on the provided WhatsApp number. These plugins allow customers to place an order directly via WhatsApp without going through the lengthy checkout process.

Key Features

1. Customers can send orders to WhatsApp with a single click.
2. Option to add a customizable WhatsApp button on product and cart pages.
3. Store owners can receive orders instantly through WhatsApp.
4. Ability to configure WhatsApp numbers for multiple admins or departments.
5. Easy customization of messages sent from the store to WhatsApp.

Benefits

1. Reduces checkout friction.
2. Improves customer trust with real-time communication.
3. Helps store owners receive orders using the WhatsApp WooCommerce plugin quickly and efficiently.

This method is ideal for store owners looking for a direct, hassle-free solution.

Now, let’s explore how a dedicated plugin to enable the order on WhatsApp feature works in the following paragraphs.

The Step-by-Step Process to Implement WhatsApp Order Plugin

Implementing a WooCommerce WhatsApp order plugin is quite a simple process and only involves a few steps.

These are the steps you need to follow to enable the order on the WhatsApp button in your WooCommerce store.

Step #1: Purchase and Installation

1. Download the plugin file from the FMEAddons website or the WooCommerce Marketplace.
2. Go to your WordPress dashboard, and then to "Plugins" -> "Add New," and then click "Upload Plugin."
3. Select the downloaded file and click "Install Now."
4. Once installed, click "Activate Plugin."

Step #2: Configuration

1. After activation, a new menu item for the plugin will appear in your WordPress dashboard.
2. Click on the plugin's settings to begin configuration.

Step #3: Add Your WhatsApp Number(s)

Enter the WhatsApp number where you want to receive orders using the WhatsApp WooCommerce plugin. Be sure to include the country code (e.g., +1 for the US, +44 for the UK). You can also add multiple numbers here if needed.

Step #4: Customize Button Text and Appearance

Change the text on the "Order on WhatsApp" button to something engaging and clear. You can also customize its color, size, and style to perfectly match your website's design.

Step #5: Define Button Location

Choose where you want the button to appear. Common options include:

1. On all product pages.
2. Only on specific product pages.
3. On the shop/category pages.
4. On the cart page.

Step #6: Configure Order Message Template

The plugin will have a default message template for orders. You can customize this template to ensure it includes all the information you need, such as the product name, SKU, price, customer details, and shipping information.

Step #7: Testing and Launch

1. Before making it live for all customers, perform a test order yourself.
2. Go to a product page on your site and click the "Order on WhatsApp" button.
3. Fill out the quick checkout form and submit it.
4. Check your designated WhatsApp number to ensure you received the order message with all the correct details.
5. Verify that the order was automatically created in your WooCommerce dashboard under "WooCommerce" -> "Orders."
6. Once you're satisfied, you can announce the new feature to your customers.

So, this is how a plugin enables you to receive orders on WhatsApp using a plugin for your WooCommerce store. 

Manual vs. Plugin Method for WhatsApp Orders

Here is a tabular comparison between the two methods, and it clearly shows why receiving orders on WhatsApp using a plugin is the best.

Which Method Do You Prefer To Let The Customers Order on WhatsApp?

We have mentioned both the methods that you can apply to let your customers place their orders on WhatsApp. While this can bring a lot of improvement to your sales and profit, it also depends on which method you choose. 

The manual method has certain limitations that make it less preferable compared to an order on WhatsApp plugin. So, make your decision now and get the best plugin suitable for your WooCommerce store. 

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