Magento support extension allows you to create interactive & rich knowledge base section on your website just like Stack overflow or any other questions/answers portal. This module creates a landing page on your website for online support, where customers find answers to most commonly asked questions as well as they can ask multiple questions and get answered by the community. This plugin creates useful user generated data, which is helpful for both customers and your website ranks in search results.
Following are the features of this knowledge based Magento extension.
The community support-landing page has following features:
There is a separate section on the backend for managing questions as well as answers. The questions manager allows you to post a question in relevant topics, configure SEO settings, select store view and category etc. On the other hand, answers manager enables you to moderate answers posted by users.
Users can post questions, answers and comments. This section allows you to moderate comments from the backend.
Users can upload avatar and manage their profiles from their accounts. This section allows admin to enable/disable any user.
This module is extremely easy to configure and use. Login to admin panel and start with the configuration.
This section allows you to configure settings for support landing page, Ask a question form, categories and questions. You can add content for landing page and ask a question page form this section.
Create and manage categories so that questions can be posted in relevant topics. You can add content, select parent category if any, select store view and configure general settings.
You can add questions and configure settings such as URL, store view, and parent category if any.
This section allows you to moderate answers.
This section allows you to moderate comments posted by users.
Enable or disable any user profile from this section.
If you have more questions, please create a ticket on support.fmeextensions.com.